MOOTOOM > Home > Faq > Common faults and possible solutions/causesⅠ
Common faults and possible solutions/causesⅠ
Source:Shenzhen MOOTOOMPosted by:Shenzhen Mootoooh  Time:2012-4-9  Hits:

Common faults and possible solutions/causes

Problem1.Communication link failure between computer and printer

Possible solutions:

1) Check whether the printer driver is correctly installed.

2) Check whether the USB line is well connected.

3) Check whether the zero position limit sensor and lines are normally connected.

4) Check whether the mother board and motor driving board are well linked.

5) Check whether the limit sheet is correctly matched to the limit sensor.

 

Problem2. Display screen is halted. (Keypad doesn’t react after being pressed).

Possible solutions:

   Restart printer driver.

 

Problem3. After power on, the carriage moves to the left rapidly.

Possible solutions:

1) Check whether the brushless motor is correctly installed.

2) Check whether the encoder sensor lines are disordered or whether there is something wrong with the encoder sensor.

3) Check whether there is something wrong with the brushless motor board.

4) Replace the brushless motor.

 

          Problem4.The carriage is not at the zero position of service station and after power on the carriage moves back to zero position then starts pumping ink.

Possible solution:

This is very normal. If you want to stop ink pumping, just move the carriage back to service station and then restart printer.

 

Problem5. When powered, service station begins ink pumping but no ink comes out.

Possible solutions:

 1) Check whether the service station works and whether the nozzles are tightly touched.

2) Check whether the ink tube is pressed.

3) Check whether the ink pump and secondary ink box work well and whether the ink supply board is well connected.

 

Problem6. Feeding roller suddenly stops media feeding during printing.

Possible solutions:

1) Check whether the screws of worm and gear are loose.

2) Check whether the power circuit of feeding motor is well connected.

 

          Problem7.When powered, the feeding roller starts rolling forward or backward rapidly.

Possible cause:

   Feeding motor coding wire terminal hasn’t been connected or bad connection.

 

About us:Shenzhen MooTooM caters to all your demands for printing equipment,such as large format printer,thermal bubble inkjet printer,solvent printer,piezo-electric printer,cutting plotter,flag printer, cartridge and ink.Contact us at +86-15915890327
Previous:What is a RIP
Next:This is the last faq